Registration and licencing services transactions can be received in person or by written correspondence and require the assessment of the applicant’s information and the processing of forms. Transactions may include involvement of a regulatory board and follow-up by staff to ensure all required documentation is received.
This measure is an administered figure – a point in time measure, representing the sum of all current registrations or licences at the end of the financial year.
For this measure, the total cost of service is divided by the number of licences current at the end of the reporting period (30 June) to achieve a unit cost.
During 2017–18, the department administered 23,398 registrations and licences, which was slightly lower than the 24,110 in 2016–17, and the anticipated 24,747. The average cost per registration or licence administered in 2017–18 of $370.47 was 13 per cent lower than the 2016–17 result of $425.98.
The decrease in average cost per registration or licence, despite lower numbers of licences administered is attributed to cost efficiencies, such as a reduction in staff numbers.
Table 39: Key efficiency indicator S4.2: Average cost per registration or licence administered