Licensing services are transactions related to electricity and gas licences that may include involvement of a regulatory board and follow up by technical staff to ensure that the pre- requisites to issue a licence are met. Transactions can be in person, by written correspondence or online, and require the processing of forms, checking of documentation for accuracy, and maintaining or updating of the licence database. Licensing services also include, but are not limited to, amendments to licence categories, replacing or adding nominees, renewals and restoration of licences. The number of licences administered is the total number of licences at the end of the financial year.
For this measure, the total cost of service is divided by the number of licences current at the end of the reporting period (30 June) to achieve a unit cost.
The department administered 60,759 registrations and licences in 2017–18, which is comparable to last year’s figure of 63,669 and slightly higher than the anticipated 63,550. The average cost of provision of licensing service of $32.14 in 2017–18 is similar to the 2016–17 result of $32.10 and 11 per cent lower than the target of $36.12. The variation from target is due to processing a higher volume of licences that was expected during 2017–18.
Table 34: Key efficiency indicator S2.2: Average cost of provision of licensing services