Service 1

Consumer Protection

Key efficiency indicator S1.4: Average cost per registration or licence.

What we measure

Under the laws administered by the department, Consumer Protection is required to maintain public registers that record specific information regarding incorporated associations, residential tenancy bonds, cooperative companies, limited partnerships and fuel price changes from retailers. Consumer Protection administers and processes applications, which authorise individuals or traders for certain occupations or purposes. Generally, the process of administering an occupational licence involves the customer being provided with a licence, being issued with a renewed licence, or having their licence cancelled or details updated.

How we measure

The average cost per registration or licence is calculated as the total cost of service divided by the number of licenses administered during the reporting period.

Our Performance

In 2017–18 there were 918,645 registrations and licences administered, which was greater than last year’s figure of 879,125 and also higher than the anticipated 877,533. The average cost per registration or licence of $11.25 in 2017–18 was two per cent lower than the 2016–17 result of $11.47 and 11 per cent lower than the target of $12.66. There were two main influences on this result – increased volatility of fuel prices resulted in an increase in the number of fuel price changes registered by retailers, and an increase in the number of fuel retailers this financial year.

Table 32: Key efficiency indicator S1.4: Average cost per registration or licence

2017–18 Target Actual Target +- Status
Overall results $12.66 $11.25 -11%
Comparison with previous year

Results in detail

Compliance with each priority area was:
  • In 2017–18, a total of 621,863 fuel price changes were received from retailers, compared with 575,584 in 2016–17.
  • There were fewer tenancy bond transactions in 2017–18 (223,456) compared with 2016–17 (232,306).