Under the laws administered by the department, Consumer Protection is required to maintain public registers that record specific information regarding incorporated associations, residential tenancy bonds, cooperative companies, limited partnerships and fuel price changes from retailers. Consumer Protection administers and processes applications, which authorise individuals or traders for certain occupations or purposes. Generally, the process of administering an occupational licence involves the customer being provided with a licence, being issued with a renewed licence, or having their licence cancelled or details updated.
The average cost per registration or licence is calculated as the total cost of service divided by the number of licenses administered during the reporting period.
In 2017–18 there were 918,645 registrations and licences administered, which was greater than last year’s figure of 879,125 and also higher than the anticipated 877,533. The average cost per registration or licence of $11.25 in 2017–18 was two per cent lower than the 2016–17 result of $11.47 and 11 per cent lower than the target of $12.66. There were two main influences on this result – increased volatility of fuel prices resulted in an increase in the number of fuel price changes registered by retailers, and an increase in the number of fuel retailers this financial year.
Table 32: Key efficiency indicator S1.4: Average cost per registration or licence