This effectiveness indicator demonstrates the extent to which consumers are protected and businesses operate fairly, as represented by the proportion of traders that comply with regulatory requirements. The basis for monitoring and reporting compliance is the extent to which breaches of a significant nature are identified.
Compliance is determined by assessing businesses against criteria established by the department, with priority given to compliance with consumer protection legislation. During the course of inspections, inspectors verify traders’ compliance against a list of regulatory requirements. Only those areas for which Consumer Protection is directly responsible are used to establish the extent of compliance within the community.
During 2017–18, a total of 32,597 routine and proactive consumer protection inspections were undertaken, compared with 34,859 in 2016–17. Of these inspections, 96 per cent of traders were found to be compliant with the regulatory requirements, which is one percent higher than the 2016–17 result and the 2017–18 target.
Table 19: Key effectiveness indicator O1.1: The extent to which traders comply with regulatory requirements