Outcome 1

A fair trading environment that protects consumers and traders in Western Australia.

Key effectiveness indicator O1.1: The extent to which traders comply with regulatory requirements

What we measure

This effectiveness indicator demonstrates the extent to which consumers are protected and businesses operate fairly, as represented by the proportion of traders that comply with regulatory requirements. The basis for monitoring and reporting compliance is the extent to which breaches of a significant nature are identified.

How we measure

Compliance is determined by assessing businesses against criteria established by the department, with priority given to compliance with consumer protection legislation. During the course of inspections, inspectors verify traders’ compliance against a list of regulatory requirements. Only those areas for which Consumer Protection is directly responsible are used to establish the extent of compliance within the community.

Our performance

During 2017–18, a total of 32,597 routine and proactive consumer protection inspections were undertaken, compared with 34,859 in 2016–17. Of these inspections, 96 per cent of traders were found to be compliant with the regulatory requirements, which is one percent higher than the 2016–17 result and the 2017–18 target.

Table 19: Key effectiveness indicator O1.1: The extent to which traders comply with regulatory requirements

2017–18 Target Actual Target +- Status
Overall results 95% 96% +1%
Comparison with previous year

Results in detail

  • Automotive, Marine and Trading Hours conducted 27,548 inspections, of which 97 per cent were compliant.
  • Associations and Charities undertook 1,237 audits of which all were compliant.
  • Registration and Monitoring conducted 3,223 audits, of which 84 per cent were compliant.
  • Property Industries undertook 497 inspections, of which 96 per cent were compliant.